Last updated on Oct 30th 2022.

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern EKIBEKI INDIA PRIVATE LIMITED''s relationship with you in relation to this website.

The term 'EKIBEKI INDIA PRIVATE LIMITED' or 'us' or 'we' refers to the owner of the website whose registered/operational office is PLOT NO 106, NELCO SOCIETY, SUBHASH NAGAR, NAGPUR, NAGPUR Nagpur MAHARASHTRA 440022. The term 'you' refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.

• You may not create a link to this website from another website or document without EKIBEKI INDIA PRIVATE LIMITED’s prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

 

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

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Returns/Exchange Policy

• At EkiBeki, we adhere to the highest quality standards at each stage of our production and take special care in delivering the products to you.

• Before you proceed to return the product, please take a moment to realize that our products are lovingly handcrafted especially for you by traditional folk craftsmen residing in the rural parts of India. Thus, each of our product is unique and has a story of its own. It is also not as perfect as a machine-made item which is manufactured in bulk, but a bit different from the image on the website with minor colour and design variation.

• On products which have reached you in perfect condition, we do not offer returns or exchanges. 

• If you have received any damaged product, have genuine quality issues, or the product does not match with what you had ordered, we will take back the product and offer you either a full refund or re-ship the product to you.

• In this case, we request you to please write to us at our email id – orders@ekibeki.com mentioning your order number in the subject line for quick processing.

• Send us images of the damaged/wrong product within 24 hours of its delivery to you at our email id – orders@ekibeki.com and make sure to include: 

  • Your order number – packing slip, original bill or receipt 

  • Your contact details – name, address, phone number, email id

• Products returned must be in unused condition and must reach us within 7 days of receipt of your shipment, post this we will initiate your refund.

• Refunds will be made in the same form of payment originally used to make the purchase. Please note that banks usually take 7-10 business days to process a refund once it has been initiated from our end.

• For Cash on delivery (COD) orders – Refunds can only happen via credit coupon which you can use to buy something else from our website.

• The buyer will be responsible for applicable charges for both returns and exchange we ship. 

• For cancellations- All orders will be shipped within 2 business days thus, if you wish to cancel the order, please inform us before we dispatch them to you by writing to us at orders@ekibeki.com

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Cancellation Policy

All orders will be shipped within 2 business days after payment confirmation thus, if you wish to cancel the order, please inform us before we dispatch them to you by writing to us at orders@ekibeki.com

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Shipping policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

EKIBEKI INDIA PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be to the address provided by the buyer.

Delivery of our services will be confirmed on your mail ID as specified during registration.

For any issues in utilizing our services you may contact our helpdesk on or orders@ekibeki.com

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​Privacy policy

• Your online privacy & security is very important to us while you browse or shop at our website.

• Before or at the time of gathering personal information, we will declare the purpose of the information being taken.

• We will collect, use, and retain personal information only with the objective of fulfilling specific purpose.

• We will make every effort to ensure that the information provided by you will not be misrepresented and will safeguard it with robust security measures at our end.

 

Programmes from EkiBeki

Sickness 

You agree that you/ your child/children may not attend any workshop / programme / activities / event / playgroup organised by EkiBeki (hereinafter referred to as “the Programs”) if any of you suffer from a fever, diarrhoea or any other communicable disease. You  must be clear 24 hours from any vomiting/fever/diarrhoea before attending Programs. 

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Loss and Damage

EkiBeki does not accept any responsibility for personal injury from any cause or any loss or damage incurred to any personal items belonging to a parent, guardian  or child when attending the Programs. 

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Publicity

You agree that any work, designs, pictures produced by EkiBeki of you/ your child/children whilst attending the Programs or photographs taken can be used in any such publicity material as EkiBeki wishes. This also extends to comments and feedback, whether verbal or written, made by you. 

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Non-refundable

Any payments made to EkiBeki shall, once they are paid, shall not be refundable nor creditable for any reason whatsoever. If a Programme is cancelled by us due to poor response and a ticket has already been purchased (when relevant only), a coupon will be created towards EkiBeki product purchase in its stead.  

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You agree that there shall be strictly no entry or admission to the Programs without a valid/correct ticket, if required.

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Duty of Care

1. The Programs are attended by parents and adult caregivers who have the sole responsibility of supervising, controlling and caring for their children during activities organized by EkiBeki.

2. No provision of this agreement shall be construed that EkiBeki provides care, supervision, control or authority over the care of children, within the Programs or member activities.

3. All EkiBeki affiliate organisations and institutions are responsible and liable for their own operations and obligations, including duty of care to children and families.